Returns & Exchanges
At SkyMall, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you have changed your mind or received a defective product, our dedicated team is here to ensure a smooth and efficient resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Return Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your package.
Ship the Package
Drop off your package at any authorized carrier location, ensuring all original tags and documentation are included inside the box.
Receive Refund or Exchange
After our warehouse team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing